BACKGROUND

The H.O.L Group understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Our Site, as defined below, uses cookies and similar technologies in order to distinguish you from other users. By using cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. Definitions and InterpretationIn these Terms the following terms shall have the following meanings:

    “Account”

    means an account required to access and/or use certain areas and features of Our Site;

    “Cookie”

    means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 2, below. You can read a definition of HTTP Cookies on Wikipedia here: https://en.wikipedia.org/wiki/HTTP_cookie;

    “Our Site”

    means any website bearing the HOL Group logo and owned by Us.

    “UK and EU Cookie Law”

    means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

    “Web Beacon”

    means a small, transparent image file (usually only 1-pixel x 1-pixel in size) used for tracking user behaviour and activity around Our Site.

    1. Your agreement to comply with these Terms is indicated by your use of Our Site. If you do not agree to these Terms, you must stop using Our Site immediately. You will also be required to accept these Terms if you sign up for an Account.
    2. The following documents may also apply to your use of Our Site:
      1. Our Privacy Policy which can be found at the following URL: https://hol- group.com/privacy-policy.
      2. Our Website Terms of Use which can be found at the following URL: https://hol- group.com/website-terms.
    3. If you purchase goods from Us, Our Standard Terms & Conditions for the Sale of Goods or Standard Terms & Conditions for the Sale of Services, as applicable, will apply to the sale.
    4. If you hire goods from Us, Our Standard Terms & Conditions for the Hire of Goods will apply to the hire.
  2. Scope – What Does This Policy Cover?This Cookie Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
  3. Information About Us
    1. HOL TRADING HOLDINGS LTD is a limited liability company registered in England & Wales under company number 12321064.
    2. HANGERS OF LONDON LTD is a limited liability company registered in England & Wales under company number 03210572.
    3. HOL GROUP (UK) LTD is a limited liability company registered in England & Wales under company number 10506625.
    4. HOL SOURCING LIMITED is a limited liability company registered in England & Wales under company number 12311304.
    5. HOL MANAGEMENT SERVICES LTD is a limited liability company registered in England & Wales under company number 11719392.
    6. Registered Address: 103 Kings Cross Road, London, WC1X 9LP
  4. How Does Our Site Use Cookies?
    1. We may use cookies on Our Site for a number of reasons, all of which are designed to improve your experience of using it. Cookies allow you to navigate around Our Site better and enable Us to tailor and improve Our Site by saving your preferences and understanding your use of it.
    2. We use the following types of cookie:
      1. Strictly Necessary CookiesA cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
      2. Analytics CookiesIt is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
      3. Functionality CookiesFunctionality cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences.
      4. Targeting CookiesIt is also important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have clicked on). As with analytics cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your

        interests. Some information gathered by targeting cookies may also be shared with third parties.

      5. Third Party CookiesThird party cookies are not placed by Us and We have no control over them. Third party cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these cookies will work in the same way as analytics cookies described above).
      6. Persistent CookiesAny of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
      7. Session CookiesAny of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session cookies are deleted when you close your browser.
    3. We also use web beacons on Our Site to track your navigation around it. As with analytics cookies described above, web beacons help Us to understand how you use Our Site and enable us to improve it in the future.
    4. Cookies on Our Site are not permanent and will expire as indicated in the table below.
    5. For more specific details of the cookies that We use, please refer to the table below.
  5. What Cookies Does Our Site Use?

    Name of Cookie

    Purpose

    Strictly Necessary

    elementor

    Used in context with the web site’s WordPress theme. The cookie allows the web site owner to implemen or change the web site’s content in real- time.

    Yes

    [Randomly Assigned Name]

    These cookies are used to maintain your browser session, and are deleted when you stop browsing our website.

    Yes

    PHPSESSID

    These cookies are used to maintain your browser session, and are deleted when you stop browsing our website.

    Yes

    Name of Cookie / Provider

    First / Third Party

    Default Expiration Time

    Purpose

    _ga

    Google Analytics

    First

    2 years

    Used to distinguish users.

    _gat

    Google Analytics

    First

    10 years

    Used to throttle request rate.

    _gid

    Google Analytics

    First

    1 day

    Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

     utma

    Google Analytics

    First

    2 years from set/update

    Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing   utma cookies exists. The cookie is updated every time data is sent to google analytics.

       utmt

    Google Analytics

    First

    10 minutes

    Used to throttle request rate.

     utmb

    Google Analytics

    First

    30 mins from set/update

    Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing   utmb cookies exists. The cookie is updated every time data is sent to google analytics.

     utmc

    Google Analytics

    First

    End of browser session

    Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the  utmb cookie to determine whether the user was in a new session/visit.

     utmz

    Google Analytics

    First

    6 months from set/update

    Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

     utmv

    Google Analytics

    First

    2 years from set/update

    Used to store visitor-level custom variable data. This cookie is created when a developer uses

    the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

    yt-player-headers- readable

    First

    Persistent

    Used to determine the optimal video quality based on the

    YouTube

      

    visitor’s device and network settings.

    VISITOR_INFO1_LIVE

    YouTube

    First

    179 days

    Tries to estimate the users’ bandwidth on pages with integrated YouTube videos.

    YSC

    YouTube

    First

    Session

    Registers a unique ID to keep statistics of what videos from YouTube the user has seen .

    yt.innertube::nextId

    YouTube

    First

    Persistent

    Registers a unique ID to keep statistics of what videos from YouTube the user has seen .

    yt.innertube::requests

    YouTube

    First

    Persistent

    Registers a unique ID to keep statistics of what videos from YouTube the user has seen .

  6. How You Can Control Cookies
    1. Internet browsers normally accept cookies by default. You can change these settings if you wish, however please be aware that this is not generally a per-site setting and will prevent all websites from using cookies, not just Ours. Please also be aware that by disabling cookies in your browser, you may impair the functionality of Our Site.
    2. The links below provide instructions on how to control cookies in all mainstream browsers and are accurate as at the date this Policy has been published:
      1. Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
      2. Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
      3. Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
      4. Safari (OSX): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
      5. Safari (iOS): https://support.apple.com/en-gb/HT201265
      6. Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies- website-preferences
      7. Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroi d&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
  7. How Do We Use Cookies in Emails?
    1. In addition to using cookies on Our Site, we use cookies and similar technologies in some of the emails we send to you. Just like the cookies on Our Site, these are used to help Us understand your use of Our Site and to keep improving it.
    2. We use web beacons in some of Our emails. We use web beacons to detect when (or whether) you open an email and how you have interacted with it, and other information such as your email client, web browser, computer or device, and IP address. Web beacons may also be used to serve up emails in a particular format that is best suited to your computer or device.
    3. Emails from Us may contain links. Each one of those links will contain a unique tag which enables Us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.
  8. How Do I Contact You?To contact us about anything to do with our website, please either use any of our Contact Tools on Our Site, or please use the following details (for the attention of the Managing Director):

    Email address: privacy@hol-group.com. Telephone number: +44 (0)20 8885 3055.

    Postal Address: 103 Kings Cross Road, London, WC1X 9LP.

  9. Changes to this Cookie Policy
    1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

These Terms will be reviewed annually and updated as necessary. The management team endorses this policy and is fully committed to its implementation.

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